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Download our checklist on communicating sustainability

How do you clearly and effectively communicate about your sustainability performance, without risking accusations of greenwashing, greenhushing, or greenwishing? We've developed a checklist for you, download it here.

Download the communication guide
Download the communication guide

How do you clearly and effectively communicate about your sustainability performance without risking accusations of greenwashing, greenhushing, or greenwishing? We've developed a checklist for you that aligns with the Dutch Authority Consumer& Market's Sustainability Communication Guidelines.

Download the interactive checklist at the bottom of the page.

Context: Legislation to protect consumers 

More and more (inter)national guidelines and regulations have been established, requiring organisations to comply in their sustainability communications, to protect consumers from greenwashing and deception.

In the Netherlands, we have:

You will read more about this in the checklist.

example of the checklists
Example of the checklist

Content; what to communicate?

For a B2B audience, it's interesting to communicate about the consequences of your sustainable choices/progress for your customers. How does a 20% reduction in climate impact on your side, for example, affect the supply chain of your customers? 

If you are a B2C organisation, you can distinguish yourself and convince consumers to choose your brand because you are actively taking steps towards more sustainability. An extensive investigation into your environmental impact is the perfect substantiation to communicate transparently about your environmental impact. 

Read more about what to communicate in our article: How to communicate about your sustainable achievements & progress 

Download the checklist and get started

Please note: we have based our checklist on the statements of the Dutch Authority for Consumers & Markets, but ultimately their guideline is leading. The responsibility for the correct interpretation of this guideline lies with you. We therefore advise you to also consult this guideline, for completeness, nuances, examples, exceptions and sector-specific laws and regulations.


When you are based in another country, make sure you are up-to-date with guidelines/regulations specifically for your market.

Frequently asked questions

You can avoid accusations of greenwashing by ensuring your sustainability communications are clear, correct, and relevant. To achieve this, it is crucial to align with official regulations and guidelines, such as those provided by national authorities like the Dutch Authority for Consumers & Markets, which help protect consumers from deception.

The key guidelines for sustainability advertising in the Netherlands are the 'code for sustainability advertising' from the Advertising Code Foundation and the 'Guidelines on Sustainability Claims' from the Authority for Consumers & Markets. The first is a code to ensure responsible advertising, while the second helps organisations formulate claims that are clear and correct.

It is important to communicate your company's climate impact reduction to B2B customers because your sustainable progress directly affects their supply chain. Informing them how your reduction in environmental impact benefits their own value chain can be a significant advantage in a business-to-business context.

Your B2C company can make its sustainability claims more convincing by using data from an extensive investigation into your environmental impact as substantiation. This allows you to communicate transparently and provides the proof needed to convince consumers to choose your brand for its genuine sustainability efforts.

No, you must follow the specific guidelines and regulations for your own market if you are based in another country. While frameworks like the Dutch 'Guidelines on Sustainability Claims' provide a useful example, your company is responsible for understanding and complying with the sector-specific laws and sustainability communication rules that apply in your own jurisdiction.

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This article is written by:
Clara
Clara
Head of Communications
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